frequently asked questions

General Questions

What types of content can I display?

You can display various types of content, including images, videos, websites, weather updates, stock prices and custom HTML content.

Is it possible to schedule content in advance?

Yes, our platform allows you to schedule content to play at specific times and dates, ensuring your audience sees the right message at the right time. Look for the calendar 🗓️icon on the specific screen’s row to manage that player’s schedule.

Can I manage multiple screens from a single platform?

Yes, you can manage multiple screens and locations from the Screens page, making it easy to update content across all your displays. Create a “Screen Group” using the plus (+) icon in the upper right. Select the screens you’d like to include under that screen group. Then set each default playlist to “defer to parent group.” The screens that are within that screen group, and set to “defer to parent group” will adhere to the screen group’s playback instructions.

Does the platform support interactive content?

Yes, our platform supports interactive content such as touch screens and kiosks, allowing users to engage with the content directly. Contact us to learn more about these capabilities.

Can I use aesend without an internet connection?

Initially, the platform requires an internet connection to receive instructions from the webapp UI. Once the player has established its playback instructions, however, the player will operate in offline mode. All videos and stills will play without issue in offline mode, as well as select applications. There are certain restrictions on functionality for apps that require internet connectivity for updates. Additionally, any time you want to update the playback instructions you will need to reacquire an internet connection.

Features and Capabilities

Does the platform offer remote management?

Yes, you can manage your digital signage remotely from any location with internet access. The basic remote functions of our software allow you to verify player status, manage playback and remotely restart the player software. More advanced functions, such as in-depth troubleshooting and remote restart of the player device are only available with our premium remote support package.

What hardware do I need?
  1. You will need digital displays (like TVs or monitors), a small-format Windows-based PC, and a stable internet connection to connect with our platform. Depending on your installation, you may require some infrastructural improvements, such as monitor mounts, wall reinforcement, power and / or data connections. Please refer to the specifications below when selecting a player device. Please feel free to contact us for assistance or to purchase playback-ready devices.

Minimum Required Specifications for Digital Signage Players

To ensure optimal performance with our digital signage solutions, we recommend the following minimum specifications for those who prefer to use their own hardware:

  • CPU: Intel Celeron N5105 (Quad-core, 2.00 GHz-2.90 GHz) with integrated Intel UHD Graphics (450 MHz-800 MHz)
  • Operating System: Windows 10 Pro, Windows 11 Pro, Windows Enterprise, Windows IoT, or Windows LTSC
  • Memory: 8GB LPDDR4
  • Storage: 128GB
  • Wireless: Bluetooth 5.2, WiFi 6
  • Ethernet: 1000Mbps LAN
  • Video Output: HDMI (4K@60Hz)
  • Additional Features:
    • Wake on LAN
    • Auto Power On
    • 3.5mm Audio Jack

These specs will ensure reliable performance and compatibility with our signage solutions.

Recommended Specifications for Digital Signage Players

For optimal performance with our digital signage solutions, we recommend the following specifications for those who prefer to use their own hardware:

  • CPU: Intel Core i5-1340P (12 cores, 16 threads, up to 4.6 GHz) with integrated Intel UHD Graphics
  • Operating System: Windows 11 Pro, Windows 10 Pro, Windows Enterprise, Windows IoT, or Windows LTSC
  • Memory: 16GB DDR4 RAM
  • Storage: 256GB
  • Wireless: Bluetooth 5.3, WiFi 6E
  • Ethernet: 1000Mbps LAN
  • Video Output: HDMI
  • Additional Features:
    • Wake on LAN
    • Auto Power On
    • 3.5mm Audio Jack
What are the minimum specs for an aesend player device?

Minimum Required Specifications for Digital Signage Players

To ensure optimal performance with our digital signage solutions, we recommend the following minimum specifications for those who prefer to use their own hardware:

  • CPU: Intel Celeron N5105 (Quad-core, 2.00 GHz-2.90 GHz) with integrated Intel UHD Graphics (450 MHz-800 MHz)
  • Operating System: Windows 10 Pro, Windows 11 Pro, Windows Enterprise, Windows IoT, or Windows LTSC
  • Memory: 8GB LPDDR4
  • Storage: 128GB
  • Wireless: Bluetooth 5.2, WiFi 6
  • Ethernet: 1000Mbps LAN
  • Video Output: HDMI (4K@60Hz)
  • Additional Features:
    • Wake on LAN
    • Auto Power On
    • 3.5mm Audio Jack

These specs will ensure reliable performance and compatibility with our signage solutions.

Are there optimal specifications for an aesend player device?
Recommended Specifications for Digital Signage Players

For optimal performance with our digital signage solutions, we recommend the following specifications for those who prefer to use their own hardware:

  • CPU: Intel Core i5-1340P (12 cores, 16 threads, up to 4.6 GHz) with integrated Intel UHD Graphics
  • Operating System: Windows 11 Pro, Windows 10 Pro, Windows Enterprise, Windows IoT, or Windows LTSC
  • Memory: 16GB DDR4 RAM
  • Storage: 256GB
  • Wireless: Bluetooth 5.3, WiFi 6E
  • Ethernet: 1000Mbps LAN
  • Video Output: HDMI
  • Additional Features:
    • Wake on LAN
    • Auto Power On
    • 3.5mm Audio Jack
Is the platform compatible with different operating systems?

Currently, we are supporting only Windows-based PCs.  We are in development on several other platforms, including a Linux-based application, as well as Android and Apple apps.

Is the aesend platform integrated with any third-party applications?

Yes, our platform supports integration with various third-party applications such as Canva, Pexels, YouTube and Google.